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Use of credit/debit cards:
Shopping at 99 Software is 100% safe. All Credit card and Debit card payments on 99 Software are processed through secure and trusted payment gateways. When you transact here, you pay at the payment page which is incorporated with your respected bank. So, your bank deals with your credit/debit card information. You can be assured that 99 Software offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. We provide security only at our website.
Content you submit:
You agree that any information submitted belongs to you or you have permission to submit them. Content means but is not restricted to text, graphics, photos, logos, audio/video files etc. You agree to indemnify us from all responsibility and not hold us responsible for displaying any information you submit to us.
OUR EASY RETURN POLICY
We really hope that youre happy with your purchase every time! If there is any manufacturer fault or the item is Dead on Arrival or any color or size mismatches, we will be happy to Exchange or Full Refund or the same product provided that it is in fully as it is a condition as delivered.
We 99 Software have a 7 days easy return policy for most of the items, however, specific return periods may apply for certain types of items while certain items are not returnable unless there is a problem with their quality. Unfortunately, unless they are faulty or not as described, we're unable to offer a refund or exchange on the following item categories:
- Games & Software Products
- Gift Cards
- Clearance & Warehouse Deals
- Items on Sale
- Cosmetics items [if the seal is open/broken]
- Perfumes [if the seal is open/broken]
- Any products that come with factory sealed packing (If seal open/broken it will not be allowed for return or exchange)
- Digital/Downloadable products
- Undergarmets item are not eligible to return or exchange
If there is any issue with your order, you are requested to inform us immidiately and not within 24 hours of receiving the product. Returns should be made within 7 days of receiving the items in original, undamaged and everything included and intact packaging. In most cases original and undamaged packaging refer to the manufacturer's packaging that the product was delivered to you in. An item being returned should also be returned with any accessories, manuals, and items that may have been bundled with the item.
If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the item, or deduct up to 80% of the original selling price from the refund amount. Refund will be added to your 16bazar.com account as Store Credit/Equivalent Plus Points or in cash/bKash. Other cases if everything is as it is and fulfill all our refund policy, we are good to offer you the full refund without any question.
In the case of size, color or if you don't like the item or any other natural issue, the product can be exchanged one time for FREE or when you pay the return delivery charge or bring the product to our office. If it's required to change more than one time then additional charge 20% of the product value could be deducted. So, we request you to choose the right product and triple check the product details or call our customer support if needed before replacing it the 2nd time.
Note: If there is any problem from our side we will offer FREE returns or else we will charge you for the return shipping and rest amount will be refunded as per the above policy.